Terms and Conditions
MUMHOOD - SUBSCRIPTION TERMS AND CONDITIONS
Please read our Terms and Conditions (the “Terms”) carefully before signing up to subscribe. By signing up to a Programme, you are confirming that you have read the Terms and agree to be bound by them. On your signing up to a Programme, these Terms together with the items listed in paragraph 2, below, constitute a subscription contract (your “Subscription”) between you and us, Mumhood Limited (“MUMHOOD") for your Subscription to the relevant Programme.
In these Terms “we”/”us”/”our” means MUMHOOD and “you”/”your”/”yours” means you, the customer.
Very important: your health and wellbeing
- Please consult with your doctor prior to starting any of our exercise programmes.
- If at any point during any exercise you start to feel faint, dizzy or nauseous please stop immediately.
- You are responsible for exercising within your limits.
- If you are pregnant or are a new mum, you must please take special care and don’t push yourself to exhaustion.
- Make sure you stay hydrated and take breaks whenever you feel it necessary.
IMPORTANT INFORMATION ABOUT DATA PROTECTION: The nature of our business and the provision by us of Programmes to you means that we will collect and process certain of your personal data from time to time. We will only do so in accordance with our Privacy Notice, which you can read by clicking the following link: mum-hood.com/pages/privacy-policy
All programmes, equipment, tutorials, exercise guides, workshops and content/resources provided through the MUMHOOD website at www.mum-hood.com (collectively referred to as “Programmes” for the purposes of these Terms) are supplied by Mumhood Limited whose registered office is Unit 10, 1 Luke Street, London, EC2A 4PX, United Kingdom and whose company number is 10229840), subject to the following express Terms.
- PROGRAMME CONTRACT PERIOD
You may sign up for a MUMHOOD Programme by making an upfront payment which provides you with unlimited access to your selected Programme for a certain number of months. Your Subscription to a Programme will expire at the end of the selected Programme.
However, if you are signing up for the , then you can also sign up by paying an initial signup fee with monthly payments thereafter. If you take this option then your Subscription with us will continue on an on-going basis until the end of the Pregnancy Programme or earlier where you give that you wish to end your Subscription to the Pregnancy Programme.
- SELECTING PROGRAMMES
Full details and the price of each Programme are available on the www.mum-hood.com (the “Website”). Details of any specific Programme you select will also be emailed to you when your order is confirmed. Programmes provide you access to certain content and materials as well as a number of physical items, which are provided to you as part of your Subscription.
- PURCHASE OF GOODS/SERVICES
MUMHOOD may provide you with the opportunity to purchase physical items such as clothing, equipment and DVDs amongst other items and services such as fitness classes and events in addition to the Programmes (“Other Goods/Services”).
If you wish to purchase such Other Goods/Services then these may be purchased through third party retailers such as www.moveyourframe.com, Amazon and Biletto. The Terms and Conditions on such third party sites shall apply to any such purchases and to the sites themselves.
Payment for Other Goods/Services must be made at the time of booking and can be made online by using a credit card or debit card.
- BOOKING CONFIRMATION
Your booking for Programmes is not complete until you have received a purchase confirmation from us. If you do not receive confirmation please contact us by e-mail at firstname.lastname@example.org. You will also receive a payment confirmation from ChargeBee once you have made your payment. Your equipment, nutritional guides and additional parts to the Programme will not be sent out via post, or e-mail, until you have made the appropriate payment via ChargeBee.
We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to:
- Your own fault;
- A third party unconnected with the provision of our services; or
- Events which we could not have foreseen or avoided even if we had taken all of the responsible precautions our liability to compensate you (other than in the case of personal injury or death caused by our negligence) will be limited to the amount that you have paid to us in the previous 12 months or £100 whichever is the greater having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.
- PROGRAMME FEE CHANGES
We reserve the right to review and change Programme fees periodically.
If you have purchased a monthly Subscription then your monthly Subscription fees will remain the same as you commit to at your Subscription start date throughout the Subscription period that you initially commit to. Once your initial Subscription period has come to an end, if you continue with your Subscription, the Subscription fee will be charged at the same rate until you cancel the Programme. The Subscription fee is subject to change if you unsubscribe and subscribe again at a later date.
All payments for your Subscription (whether in full upfront or monthly (for the Pregnancy Programme only)) are to be made by debit or credit card via ChargeBee.
- NON-PAYMENT OF PROGRAMME FEES
If your Programme fees become overdue, we reserve the right to refuse you access to the Programme resources on the Website until the overdue sums are paid in full. Should you default on payments to us, we reserve the right to notify the default to a credit reference agency or other third party as part of our efforts to obtain payment from you.
- CANCELLATION OF PROGRAMMES AND PAYMENTS
Subject to the section below entitled “Refunds”, upfront payments for a Programme are non-refundable.
If you have chosen to pay for the Pregnancy Programme on a monthly subscription basis, then in addition to the rights set out in the section below entitled “Refunds” you may cancel your participation in the Pregnancy Programme by clicking on [manage your subscription] in your account page and your Subscription to the Pregnancy Programme will come to an end on the day after the period that you have paid for ends. You will continue to be responsible for paying your monthly subscription payments for the Pregnancy Programme in respect of the period prior to the date on which your Subscription actually ends.
You are eligible for a refund if you cancel your Subscription within 14 days from the date of transaction, provided that you have not accessed or started downloading any online content and have kept any physical items we have sent you in their original condition, unworn and in their original packaging.
In order to receive your refund you must please return any physical items we have sent you as part of your Subscription to the following address (at your own cost): Unit 17, Kings Mall, King Street, Hammersmith, W6 0PZ.
Delivery of your equipment will be via Royal Mail once you have made your initial payment via ChargeBee. You will also receive an e-mail from us to confirm your equipment has been sent. The cost of delivery within England, Wales and Scotland is included in the price of your Programme. . All delivery times are subject to change, however for deliveries: (i) in England, Wales and Scotland we usually expect delivery to occur within 2 working days of the date the equipment is sent; (ii) for deliveries in Europe we usually expect delivery to occur within 3 working days of the date the equipment is sent; and (iii) for deliveries anywhere else in the world, we usually expect delivery to occur within 5 working days of the date the equipment is sent
- HOW YOU SHOULD CONTACT US
If you have any questions, queries etc. please contact us via e-mail at email@example.com
- FORCE MAJEURE
We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
- ENTIRE AGREEMENT
These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.
- GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.